Knomaad - Terms of Use

Last updated: 5/29/2023

THIS TERMS OF USE AGREEMENT (the “Agreement”) constitutes a legally binding agreement by and between KNOMAAD, LLC, a limited liability company organized under the laws of the state of Georgia (“Knomaad”) and the client, whether personally or on behalf of an entity (“Client”), with regard to access and use of Knomaad’s website: https://www.knomaad.com/ (the “Website”) and any other media form, channel, mobile website or mobile application related, linked or otherwise connected thereto. Failure to agree and adhere to all of the terms, conditions and obligations contained herein results in the express prohibition of the Client’s use of the Website, and the Client is ordered to discontinue use immediately. Thereafter the relationship between Client and Knomaad shall cease and be of no further force and effect between the parties, except that any obligation of Client to pay Knomaad for services rendered shall remain and continue to be an ongoing obligation owed by Client to Knomaad.

 

Intellectual Property Rights

Unless otherwise indicated, the Website is the property of Knomaad and all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics of any nature and regardless of format (herein, collectively or individually, the “Content”) and the trademarks, service marks, and logos contained there (the “Marks”) are owned and controlled by Knomaad and are protected by copyright and trademark laws and any other applicable intellectual property law or regulation of the United States, foreign jurisdictions and international conventions. The Content and Marks are provided “As-Is” for your information and personal use only. Except as expressly provided herein, no part of the Website and no Content may be copied, reproduced, aggregated, republished, uploaded, posted, displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without Knomaad’s express prior written permission. Knomaad reserves all rights in the Website, Content and Marks.

 

Ownership of Materials

Notwithstanding Knomaad’s ownership of Submissions, as described in “Client Feedback”, all original source files created on Client’s behalf (“Projects”) belong to Client, and Client shall be the sole owner of the copyright for all Projects. In the event that any operation of law would cause Knomaad to become the owner of a Project, in whole or in part, rather than Client, Knomaad irrevocably and perpetually assigns its entire interest in the Project to Client, without limitation. Client warrants that any and all materials provided to Knomaad as examples or as material to be incorporated into a project during the design process are owned by Client and do not infringe on or misappropriate any third party’s rights, including, but not limited to, all intellectual property rights and any right of publicity.

 

User Representations

By using the Website, Client represents and warrants that: Client has the legal capacity and agrees to comply with these Terms of Use; Client is not a minor in the jurisdiction of their domicile; Client will not access the Website through automated or non-human means; Client will not use the Website for any illegal or unauthorized purpose; Client’s use of the Website will not violate any applicable law or regulation.

 

Prohibited Activities

Client shall not access or use the Website for any purpose other than that for which the Website is made available to the Client. The Website may not be used in connection with any commercial endeavors except those related to the work performed by Knomaad on behalf of the Client. Further, Client agrees to refrain from the following: Make any unauthorized use of the Website; Retrieve data or content for the purposes of creating or compiling a database or directory; Circumvent, disable, or otherwise interfere with security-related features on the Website; Engage in unauthorized framing or linking of the Website; Trick, defraud or mislead Knomaad or other users; Interfere with, disrupt or create an undue burden on the Website or Knomaad’s networks or servers; Use the Website in an effort to compete with Knomaad; Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Website; Bypass any measures on the Website designed to prevent or restrict access to the Website or any portion thereof; Harass, annoy, intimidate or threaten any of Knomaad’s employees, independent contractors or agents providing services through the Website; Delete the copyright or other rights notice from any Content; Copy or adapt the Website’s software Upload or transmit, or attempt to do so, viruses, Trojan horses, or other material including anything that interferes with any party’s use of the Website or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operations or maintenance of the Website; Upload or transmit, or attempt to do so, any material that acts as a passive or active information collection or transmission mechanism; Disparage, tarnish or otherwise harm Knomaad; Use the Website in a manner inconsistent with any applicable laws, statutes or regulations.

 

Client Feedback

Client acknowledges and agrees that any questions, comments, suggestions or other feedback or submission (each a “Submission”) shall be the sole property of Knomaad and Knomaad is under no obligation to keep a Submission confidential or take steps necessary to ensure the confidentiality of a Submission. Knomaad shall be the sole and exclusive owner of all rights related to the Submission except to the extent that rights are granted to Client under “Ownership of Materials”, and shall at its sole and unrestricted discretion use and disseminate a Submission for any lawful purpose without permission, acknowledgment or compensation of or to the Client. Client agrees that it has the right to articulate and put forth the Submission and Client hereby waives all claims and recourse against Knomaad for its use of the Submission in accordance with the terms hereof and in its sole discretion hereafter.

 

Management and Oversite

Knomaad reserves the right to monitor the Website for violations of these Terms of Use and to take appropriate legal action in response to a violation of the Terms of Use or any applicable law, statute or regulation. Knomaad further reserves the right to restrict or deny access to the Website or disable the Client’s use of the Website. Such decision shall be in the sole discretion of Knomaad, without notice or liability to Client. All decisions regarding the management of the Website shall be at the sole discretion of Knomaad and shall be designed to protect Knomaad’s rights and property.

 

Returns and Refunds

Knomaad reserves the right to deny refunds based on its own self discretion and without notice or liability to Client. Refund requests are assessed on a case-by-case basis. Should Client request a refund during the first month of use, all materials produced by Knomaad are ownership of the company and are prohibited from being used by the Client in any way.

If a refund is deemed to be appropriate, there will be a 25% fee assigned to the remaining billable period.

Knomaad reserves the right to take appropriate legal actions against Client for breach of this paragraph.

 

Modification

Knomaad reserves the right to change, alter, modify, amend or remove anything or any content on the Website for any reason at its sole discretion. Knomaad reserves the right to modify or discontinue all or part of the Website without notice and without liability to Client.

 

Connection Interruptions

Knomaad does not guaranty or warrant the Website will be available and accessible at all times. Issues with hardware, software or other items may result in interruption delays or errors beyond Knomaad’s control. Client agrees that Knomaad shall not be liable to Client for any loss, damage or inconvenience caused by Client’s inability to access or use the Website during any interruption in the connection or service.

 

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the State of Georgia without regard to conflict of law principals.

 

Litigation

Any legal action of whatever nature shall be brought in the state courts of Gwinnett County, Georgia or in the United States District Court for the Northern District of Georgia. The parties hereto consent to personal jurisdiction in said courts and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act are excluded from these Terms of Use.

 

Disclaimer

The Website is provided on an as-is, as-available basis. Client agrees that its use of the Website and Services are at Client’s sole risk. Knomaad disclaims all warranties, express or implied, in connection with the Website and Client’s use thereof, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Knomaad makes no warranties or representations about the accuracy or completeness of the Website or any content thereon or content of any websites linked to the Website and Knomaad assumes no liability for any errors, mistakes or inaccuracies of content and materials, personal injury or property damage, of any nature whatsoever, any unauthorized access to or use of Knomaad’s secure servers and/or any personal information and/or financial information stored therein, any interruption or cessation of transmission to or from the site, any bugs, viruses, Trojan horses or the like which may be transmitted to or through the Website by any third party and/or any errors or omissions in content and materials or for any loss or damage of any kind incurred as a result of the use of any content posted, transmitted or otherwise made available through the Website. Knomaad does not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by a third party either through the Website, a hyperlinked website or any website or mobile application featured in any advertising.

 

Limitations of Liability and Indemnification

Knomaad and its directors, employees, members, independent contractors or agents shall not be liable to Client or any third party for any direct, indirect, consequential, incidental, special or punitive damages, including lost profit, lost revenue, lost data, attorneys’ fees, court costs, fines, forfeitures or other damages or losses arising from Client’s use of the Website. Client agrees to defend, indemnify and hold harmless, Knomaad and its subsidiaries, affiliates and all respective officers, members, agents, partners, employees and independent contractors from and against any loss, damage, liability, claim or demand including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Website  (2) breach of these Terms of Use; (3) any breach of Client’s representations and warranties set forth herein; (4) Client’s violation of the rights of any third party, including but not limited to intellectual property rights. Notwithstanding the foregoing, Knomaad reserves the right, at Client’s expense, to assume control and defense of any matter for which Client shall be required to indemnify Knomaad hereunder. Client agrees to cooperate with the defense of such claims.

 

User Data

Client is solely responsible for all data transmitted to or that relates to any activity Client has undertaken using the Website. Knomaad shall have no liability to Client for any loss or corruption of any such data and Client hereby waives any right of action against Knomaad from any such loss or corruption.

 

Electronic communications, transactions and signatures

Client hereby consents to receive electronic communications from Knomaad and Client agrees that all agreements, notices, disclosures and other communications sent via email or through the Website satisfy any legal requirement that such communication be in writing. Client hereby agrees to the use of electronic signatures, contracts, orders and other records, and to electronic delivery of notices, policies and records of transactions initiated or completed by Knomaad or through the Website. Client hereby waives any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records or to payments or the granting of credits by any means other than electronic.

 

Referrals

Referral tracking and payouts are handled through our third-party partner, Rewardful.com.

 

Miscellaneous

These Terms of Use and any policies posted on the Website or regarding the Website constitute the entire agreement and understanding between the Client and Knomaad. Failure of Knomaad to enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. If any provision or part of these Terms of Use is determined to be unlawful, void or unenforceable, that provision shall be severed from these Terms of Use but shall not otherwise affect the validity or unenforceability of the remaining provisions herein. Nothing in these Terms of Use, the Privacy Policy or on the Website shall be construed to constitute the forming of a joint venture, partnership, employment or agency relationship between Client and Knomaad.

 

Contact Information

For any questions or complaints regarding the Website, please contact Knomaad at: hello@knomaad.com.

Frequently Asked Questions

To get started, simply sign up for the service through our website and provide us with some basic information about your startup and your specific needs. Once you’re registered, we’ll assign you a dedicated executive who will reach out to schedule an initial consultation.

Yes, you have the flexibility to pause or cancel your subscription at any time. We understand that startup journeys can be unpredictable, and we want to provide you with the freedom to adapt your subscription as needed. Just let us know, and we’ll guide you through the process.

You can schedule conversations with your assigned executive as frequently as needed within the subscription period. Whether you require weekly check-ins, monthly strategy sessions, or ad hoc consultations, we’re here to support you and accommodate your schedule.

There are no hidden costs or additional fees beyond the monthly subscription fee. The subscription grants you unlimited access to your assigned executive and covers all consulting sessions and support provided within the scope of the service.

Our executives are highly experienced professionals with a proven track record in their respective industries. They possess a wealth of knowledge and expertise in startup growth, business strategy, and various functional areas. We carefully vet and select executives based on their qualifications, industry experience, and ability to provide valuable guidance to founders. Additionally, they have founded companies, been angel investors or venture capitalists, served on boards of companies, and experienced almost every situation with which you are dealing.

We strive to ensure a strong match between founders and assigned executives. However, if you feel the need for a change, we will work with you to understand your concerns and explore options to address them. Your satisfaction is important to us, and we aim to create a productive and supportive partnership.

Our service caters to startups at various stages of their journey, from early-stage ventures to more established businesses. We understand the unique challenges faced by startups, and our executives have the expertise to provide guidance tailored to your specific stage of growth.

Absolutely. We understand the importance of confidentiality, and you can trust that all discussions and information shared with your assigned executive will be treated with the utmost confidentiality. We prioritize your privacy and ensure that sensitive matters remain confidential.

We offer a consultation to help assess your needs, discuss your goals, and determine if our service aligns with your requirements. This initial conversation allows us to understand your specific challenges and provide insights into how our service can support your startup’s growth and success.

1:1 business consulting and conversations involve personalized guidance and advice from an experienced executive who is dedicated to supporting your startup. It offers direct access to an expert who can help you navigate challenges, provide strategic insights, and offer solutions to drive your business forward.

The monthly subscription grants you unlimited access to your assigned executive for ongoing support and guidance. It allows you to schedule conversations and consultations at your convenience throughout the month, ensuring timely assistance whenever you need it.

Executives are carefully selected based on their experience, expertise, and compatibility with your industry and business needs. We take into consideration your unique requirements and match you with an executive who has the relevant knowledge and background to provide valuable guidance.

We handle the executive assignment process to ensure the best fit for your specific needs. However, we take into account your preferences and requirements to ensure a suitable match that aligns with your industry and business goals.

You can seek advice on a wide range of topics, including but not limited to business strategy, fundraising, team building, sales and marketing, product development, partnerships, crisis management, and scaling operations. Our executives are equipped to provide guidance on various aspects of startup growth and development.

Confidentiality is of utmost importance to us. We prioritize maintaining the privacy and confidentiality of all conversations and information shared during our sessions. You can trust that your discussions and sensitive business details will remain confidential and protected.

Unlimited access ensures that you have ongoing support and guidance whenever you need it. It allows for timely advice during critical decision-making moments, helps in addressing immediate challenges, and facilitates a close working relationship with your assigned executive for long-term growth.

The duration of each consulting session can vary based on your needs and the complexity of the topic. Typically, sessions are scheduled for a duration that allows for a thorough discussion and exploration of the subject matter. We ensure that ample time is provided to address your questions and concerns effectively.

Our monthly subscription is designed to provide comprehensive support for your ongoing needs. However, if you require additional assistance or have specific requirements beyond the subscription, we can explore customized solutions tailored to your unique circumstances.

Our service stands out due to its personalized approach and the expertise of our hand-picked executives. We offer dedicated 1:1 support, allowing for in-depth conversations and tailored guidance. The unlimited access, industry experience, and focus on startup challenges make our service a valuable resource for founders seeking expert advice.

Questions our service can help you answer

“My co-founder and I are experiencing disagreements on key strategic decisions. How can we effectively resolve conflicts and make decisions that align with our shared vision?”
 
“What strategies can I implement to maintain a healthy and productive relationship with my co-founder? How can we effectively communicate and collaborate to drive the success of our startup?”
 
“We are facing challenges with defining roles and responsibilities between co-founders. How can we establish clear expectations and avoid conflicts related to overlapping responsibilities?”
 
“What steps should I take to address issues of trust or misalignment with my co-founder? How can we rebuild trust and realign our goals and values?”
 
“We are considering bringing on additional co-founders. What factors should we consider in terms of skill sets, compatibility, and decision-making processes?”
 
“How can I ensure that the equity split between co-founders is fair and reflects their contributions and responsibilities? Are there best practices for equity allocation?”
 
“We are experiencing challenges with delegation and decision-making within our startup. How can we establish effective processes to empower our team and avoid bottlenecks?”
 
“What strategies or frameworks can we use to manage difficult conversations within our startup? How can we create a culture of open and constructive dialogue?”
 
“How can we address conflicts or disagreements among team members in a way that maintains a positive and productive work environment?”
 
“What steps can I take to improve communication and transparency within our startup? How can we foster a culture of open communication and shared goals?”
 
“We are facing challenges with maintaining work-life balance as founders. How can we set boundaries and manage our personal well-being while growing our startup?”
 
“What resources or tools can we utilize to enhance collaboration and alignment among co-founders and team members?”
“What market entry strategy would be most effective for my startup considering the competitive landscape and target audience?”
 
“How can I best position my startup to attract investors and secure funding? What are the key elements to include in a pitch deck?”
 
“What strategies can I implement to attract and retain top talent for my team? How can I build a strong company culture?”
 
“Which marketing channels should I focus on to reach my target audience effectively? How can I optimize my conversion rates?”
 
“What steps should I take to refine and improve my product based on user feedback? How can I ensure that my product meets market needs?”
 
“Are there potential strategic partnerships or collaborations that would benefit my startup? How should I approach them and negotiate mutually beneficial terms?”
 
“What steps should I take to effectively manage a crisis or conflict within my startup? How can I mitigate risks and minimize negative impacts?”
 
“How can I scale my operations efficiently as my startup grows? Are there any best practices or tools I should consider?”
 
“What metrics and key performance indicators (KPIs) should I focus on to track the progress and success of my startup?”
 
“How can I effectively manage my time and prioritize tasks as a founder? What strategies can I implement to enhance my productivity?”
 
“What legal and regulatory considerations should I be aware of in my industry? How can I ensure compliance with relevant laws and regulations?”
 
“How can I differentiate my product or service from competitors? What unique value proposition can I offer to my target market?”
 
“I have offers of investment and want to select the best one for us…how do I proceed?”
 
“Fundraising is getting really hard and there’s an offer to sell the company. Should we explore it? How would we do so to get the best price?”
 
“My investors are not looking to put more money into the company. How can I grow out of this predicament?”
 
“We have competition in the marketplace and I think we could merge with or buyout one of them. How would I find the right company, get my team onboard and our investors, too?”
 
“I need to drastically reduce costs but have to cut very lean. How should I think about who to let go and how to keep? How do I actualize it without decaying team morale? Should I communicate it to customers or not? What would be the message so we do not spook them? How do I let investors know to ensure their support?”

Ready to unlock the power of 1:1 business consulting for your startup?

Sign up for our monthly subscription today and gain a competitive edge in your industry.